Accessibility, on the site and on the lot

Effective August 4, 2026. Two subjects belong on this page and they are not the same: using this website, and using the parking it reserves.

Using this website

The benchmark is WCAG 2.2 at level AA, and the site was built and checked against it. No external audit has been carried out, so read this as a description of the work rather than a certificate.

In place. A single first level heading per page with no skipped levels beneath it. A skip link as the first stop for a keyboard. Full keyboard operation of the menu, the date strip, the request form and the storage notice, with a thick visible focus outline throughout. Text that scales with the browser setting and a layout that survives 200 percent zoom without sideways scrolling. Alternative text on every image. Real labels on every field, errors described in words rather than by a coloured border, and submission results announced through a live region. One short fade as the only animation, switched off entirely when the system asks for reduced motion. With scripts disabled the pages still render and the links still work.

Still rough. The rate tables scroll sideways on a narrow screen, which functions but is not elegant. The longer pages have no jump list. And self testing, however careful, is not an audit.

Using the lots

Worth reading before you reserve, because the honest answers here are mixed.

Usually arrangeable, with notice. A bay close to the shuttle shelter. A covered deck level rather than open ground, which removes weather from the equation. Extra time at drop off. A bay wide enough to open a door fully, which matters for a transfer in and out of a wheelchair.

Sometimes arrangeable. A designated accessible bay. Operators hold a limited number and cannot guarantee one on a busy week, so the desk asks early and tells you plainly if the answer is no.

Not arrangeable through us. A shuttle with a lift or ramp on every run. Some operators run one, some run none, and their timetables vary. If a lift equipped shuttle is essential, say so when you ask: the desk will tell you which lots have one and which do not, and will say no rather than book you into a shelter where the next vehicle cannot take you.

Never claimed. VoyBeam does not certify any lot as accessible. We pass on what the operator tells us and identify who to ask.

Telling us what you need

Write it in the notes field, or mention it when you call. Whatever you tell us travels with the reservation to the lot, which means the requirement is known in advance instead of being discovered by you at a barrier with a queue behind.

None of it is recorded as a health record, and it is deleted with the reservation on the schedule in the privacy policy.

Reporting a problem with this site

Send [email protected] the page address, the task you were attempting and the outcome you got instead. Include the browser and any assistive software if you are willing: a report naming them can be reproduced, one without them has to be guessed at.

Reports are read during desk hours and answered within two working days. Simple fixes usually land the same week; where a fix is not simple you will be told what is in the way rather than thanked and forgotten.

If a page defeats you entirely, +1 (984) 217-3460 reaches somebody who can take the whole reservation by voice. No part of this website is a required step.